Responsible Gambling at Fortune Play Casino
At Fortune Play Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Fortune Play Casino operates in accordance with responsible gambling standards applicable to New Zealand players. We actively promote responsible gaming practices and work to prevent problem gambling by offering a range of player protection tools and resources. Our team is trained to identify signs of problem gambling and to assist players who may need help.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about your gambling habits
- Chase losses by continuing to gamble after losing money
- Neglect work, family, or personal responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce or stop gambling
If any of these signs apply to you, we strongly encourage you to use our self-help tools or contact a support organisation immediately.
Player Protection Tools
Fortune Play Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a cooling-off period of at least 24 hours before they can be increased.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets.
Session Time Limits
You can set a maximum duration for each gaming session. Once the time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have spent or won during your session. These reminders help you stay aware of your gambling activity.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in to your account or place any bets.
Self-Exclusion
If you believe your gambling is out of control, you can request a self-exclusion from Fortune Play Casino. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.
Please note that self-exclusion is a serious measure. If you choose a permanent self-exclusion, your account will be closed indefinitely. We strongly recommend also registering with GAMSTOP or equivalent multi-operator exclusion schemes available in your region.
Account Closure
You may request the permanent closure of your account at any time by contacting our customer support team. If the reason for closure is related to problem gambling, we will apply responsible gambling safeguards to your account before processing the closure.
Protecting Minors
Fortune Play Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks on all players during the registration process and at any point during the account lifecycle. If we suspect that a minor has accessed our platform, we will immediately suspend the account pending investigation.
We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- Gamban — device-level blocking software for gambling websites and apps
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services for people affected by gambling harm in New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
The Gambling Helpline offers free, confidential support for anyone affected by gambling, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Gamblers Anonymous New Zealand
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.
- Website: www.gamblersanonymous.org.nz
Ministry of Health — Gambling
The New Zealand Ministry of Health provides information and resources on gambling harm and treatment services available across the country.
- Website: www.health.govt.nz
Tips for Gambling Responsibly
We encourage all our players to follow these guidelines to keep gambling fun and within safe limits:
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks and do not gamble for extended periods
- Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Self-Assessment
Not sure if your gambling is becoming a problem? You can take a free, anonymous self-assessment test to evaluate your gambling behaviour:
Contact Us
If you have any questions about our responsible gambling policies or need assistance activating any of the player protection tools described on this page, please do not hesitate to contact our customer support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
Our support team is available around the clock and will respond to all responsible gambling enquiries
